Refund Policy
Thank you for supporting Maui Mani and our local Hawaiian artisans. We are committed to offering high-quality products and providing a positive shopping experience.
Damaged or Defective Items Only
We accept returns and issue refunds or replacements only for products that arrive damaged or defective.
If your order arrives damaged, please contact us within 15 days of receiving your order. We require photos of the damaged product and packaging so that we can review the issue and assist you promptly.
Return Process
1. Contact Us
Notify us within 15 days of receiving your order by emailing mauimanigifts@gmail.com. Please include:
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Your order number
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A description of the damage
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Clear photos of the damaged product
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Photos of the packaging, if applicable
2. Return Authorization
Once we review and approve your request, we will provide you with instructions for returning the damaged item.
3. Return the Item
Please return the item in its original packaging and follow the return instructions provided by our team.
4. Refund or Replacement
Once we receive and inspect the returned damaged item, we will process your refund or replacement promptly.
Exclusions
We do not accept returns or issue refunds for products that are not damaged or defective.
Because our collection includes products carefully curated from many local Hawaiian artisans, all sales are final for non-damaged items.
We encourage you to carefully review product information before placing your order. If you have any questions about a product or your order, please contact us before purchasing.
Questions?
If you have questions about our Refund Policy or need assistance with a damaged order, please contact us at:
Thank you for supporting Hawaiian artisans and small businesses, and for shopping with Maui Mani.